Managers and Administrators have the ability to edit the roles of members within an organization. Note that managers cannot change the roles of administrators.
To reassign the role of a member, navigate to the Organization tab and open up the Members page.
Next, locate the user you want to edit and click the pencil icon next to their entry.
Clicking the pencil button will open a popup where you can change the member’s role to the available default roles and any Custom Roles that have been created.
Note that members are not notified when their role has been changed, so if you change a member’s role, it is recommended to let the member know so they are aware of what access they have within your organization.