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Contacting Payments Support Team

If you have any questions about payments, payment policy, or payment rate, please raise a Payments ticket via the LILT Help Center, where our team is available to assist you.

When contacting us, please provide as much information as possible so we can help you more quickly:

  • Fully describe your issue or question.

  • Include any screenshots you believe may be helpful.

  • Provide any relevant customer names and project names.

  • If applicable, include the pay period you have a question about.

We commit to responding to you within 24 hours to acknowledge receipt of your inquiry and that it is being processed in the queue. We aim to resolve each inquiry within 1 week; however, resolving more complex issues may take longer. The payments team continually works through the queue to help everyone as fast as possible; we appreciate your patience and understanding.

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