Reviewer Role & Responsibilities

Required competencies (the following competences are aligned with Lilt’s QMS, as well as ISO 17100: Translation Services Requirements, NB: ‘reviewer’ term in Lilt corresponds to the definition of ‘reviser’ in ISO 17100 (2.2.6)):

1. all the translator competences defined in the ‘Translator Role and Responsibilities’
2. revision/review experience in the domain

Description:
The reviewer role incorporates the description of a translator role, plus:

• Thorough reviewing and auditing of the translation.
• Logging the corresponding error types and commentary in Lilt platform for every revision made.
• Ensuring that the errors are logged and categorized consistently and fairly in accordance with the Lilt Reviewer Guidelines.
• Providing clear, coherent and constructive comments to explain the errors and rationale for changes using the comment functionality in Lilt.
• Resolving any pending comments left by the translator and implementing appropriate corrections.
• Ensuring the translator’s tasks have been completed.
• Ensuring the language assets and TSF have been adhered to, including brand guidelines and customer instructions.
• Communicating with the services team, raising queries, unresolved translator comments, escalating issues, and conveying potential impacts on the delivery in a timely manner.
• Providing objective data and constructive subjective feedback on the reviewed translation.
• Ensuring the feedback for translators is in line with the customer requirements and is aimed at continuous improvement of the overall quality of the content.
• Taking accountability for the received feedback after Language Quality Audit (LQA) and working with the services team to rectify quality non-conformances and implement corrective actions.

SLA (the following SLA terms and definitions are based on Lilt’s QMS, and adopted the translation service requirements of ISO 17100):

• Product use: The reviewer:
  • is responsible for human quality output
  • shall perform review tasks in Lilt
  • implements corrections, assigning the corresponding error categories and comments
• Deadlines, turnaround and schedule:
  The reviewer commits to >98% delivery on time, based on pre-agreed delivery schedule. Extension requests to not exceed 5% of project count on a weekly basis.
• Error rates:
  The reviewer commits to <5% error rate based on Lilt Quality Framework as a result of Language Quality Audit (LQA).
• Productivity and output:
  Productivity Range as communicated by Services Team.
• Service Level Commitment:
  The reviewer shall adhere to all translator SLA terms and definitions, as well as:
  • The reviewer shall examine the target language content against the source language content for any errors and other issues, and its suitability for purpose. Corrections can include retranslation.
  • Any errors or other issues affecting target language content quality should be corrected, and the process repeated until both the reviewer and Lilt services team are satisfied.
  • The reviewer shall inform the services team of any corrective actions taken or to be taken.