Payment Support
If you have any questions about payments, payment policy, or payment rate, please raise a Payments ticket via the LILT Help Center, where our team is available to assist you. When contacting us, please provide as much information as possible so we can help you more quickly:- Fully describe your issue or question.
- Include any screenshots you believe may be helpful.
- Provide any relevant customer names and project names.
- If applicable, include the pay period you have a question about.
Project-related questions
There may be other translators experiencing similar issues! Each project-specific Discourse Workspace has a general channel to communicate with all language groups for a particular project. For questions specific to your language pair, post your queries in your language channel. Language channels will be marked with your target language (example: #customer_ko_ko). Please also keep in mind: there may be a designated Language Lead in your language channel who can answer your question! When reaching out with questions, it is most helpful to include the following:- A specific description of the issue
- Your question
- Screenshots, if applicable
- Link to LILT project URL