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Translators Replying To Reviewers

Replying to reviewers’ comments is essential to more accurately assess the applicability and validity of the issues raised during LQE or IR. It is important translators have this opportunity to back-up their choices and provide arguments for issues that are not visible to the reviewer. It is a chance for translators to improve possible Fail scores. For this, translators will receive the feedback provided by reviewers in the LQE form - please note the LQE form template may vary across customers. This is the process that translators have to follow:
  1. Get familiar with the instructions, and the Category and Severity descriptions to adhere to, which are described in the Review section.
  2. Work on the ARBITRATION tab/columns in the LQE form.
  3. Have a look at the issues reported (Source, Target, Category, Severity, and comment).
  4. Based on this fill in the following columns - or the columns specifically requested in the HO.

Standard LQE form. This may vary across customers.

Customized LQE form from a specific customer.

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Column definitions

  1. Change implemented? Please check the instructions from the PS/PM whether implementation is necessary or not.
  2. Valid error & categorization?
    1. Select YES if you agree not only with the issue reported, but with the issue category and severity as well
    2. Select NO if you disagree with either the issues reported, and the category/severity, or both.
    3. Note: If you selected YES, you don’t need to fill in the rest of the columns. This means that this error will be counted in the penalization and will be considered for the final result.
  3. If no, why?
    1. Select OVERPENALIZED if you think that the severity should be lower
    2. Select UNDERPENALIZED if you think that the severity should be higher
    3. Select MISCATEGORIZED if you think that the categorization should be different
    4. Select OTHER
  4. Recategorisation. If you had disagreed with the category, please select the one you think should be correct.
  5. Revised severity. If you had disagreed with the severity, please select the one you think should be correct.
  6. Arbitration comment. This field is mandatory. Here, you have to explain why you disagree with the reviewer’s change or categorization. For writing comments correctly, adhere to the Adding Comments section above.
    1. For writing these comments, keep in mind the KEY FOCUS AREAS mentioned above.

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Examples of arbitration comments