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Offline LQE, Review, And Secondary Review

Selecting Error Typology

Each change made to the translation requires a Category and Severity.
Tabs of an LQE sheet
  • Categories and Severities are NOT needed if no change is made to the string.
    • Only KUDOS severity can be used to highlight a particularly good translation or one that has a high positive impact.

FAQs

  • What should I do if more than one error type is found in the same segment? Mark only the highest severity and report it only once. In the comment, please explain all the changes. For example, if there was a shift in meaning and also a typo, use Accuracy - Major only.
  • What should I do if there are repeated errors? The first time you see the error, mark it as usual by using a Category and Severity (Minor/Major/Critical). Starting the second time, use the same category but select the Repeated Error Severity. This should be done:
    • If the segments are identical, or
    • If the segments are different, but the error is the same. For example, an incorrect term used in different sentences, or incorrect punctuation for list items used in different segments.

Adding Comments

LQE reports serve as communication tools between translators, reviewers, and other stakeholders, such as decision-makers, in the process of understanding and assessing the quality of the translations. For this reason, it is important that every aspect of the original translation that needs to be reconsidered includes a comment that clearly explains what the issue is. When writing comments in LQE reports, consider the following audiences: Client, LILT Production Team, Quality Manager, Reviewer, Translator.

Key Focus Areas

  1. Language clarity:
    1. Explain all errors clearly, regardless of severity.
    2. Use language that all parties can understand, preferably English.
  2. Support with evidence:
    1. Provide logical and solid proof for suggestions or corrections.
    2. Use references (links, glossaries, SGs, instructions, etc.), examples, or back translations to support your points.
  3. Professional tone:
    1. Maintain a polite and professional tone in all interactions.
    2. Report any unprofessional behavior to your Point of Contact (PoC).
  4. Objectivity:
    1. Avoid personal bias.
    2. Present arguments impartially, respecting diverse viewpoints.
  5. Precision and conciseness:
    1. Keep messages concise and to the point.
    2. Be precise in your feedback.
  6. Back translations:
    1. Include back translations to clarify issues.

What not to do

  1. Emotional feedback:
    • Avoid emotional or angry responses.
    • Focus on rationale.
  2. Avoid exclamation marks and personalization:
    • Use neutral language.
    • Refrain from rhetorical questions, rude comments, or irony.
  3. Defend, don’t attack:
    • Explain why a variant is incorrect, but do so professionally.
  4. Be subjective.
  5. Be aggressive.
  6. Use long sentences.
    • Opt for short, to-the-point sentences.
  7. Be personal.
    • Bear in mind the business context.
    • Golden Rule: Treat others as you’d like to be treated.

Examples